Frequently Asked Questions
Our property is cleaned and sanitized daily as part of our routine business operations. In light of COVID-19, we have increased the frequency and extent of daily cleanings, including high touchpoint/traffic areas such as the front desk, and all areas have ample hygiene and sanitation supplies.
We have implemented new Front Desk Hours: Sunday - Thursday 7:00am-10:00pm, Friday-Saturday 7:00am-11:00pm, as well as contactless mobile check-in and mobile room keys.
Our Seabreeze Lounge, pool area and hot tub are open, and have been arranged to social distancing and State of Florida ordinances. All other amenities, including bikes, beach gear, sports courts and equipment are available and we have increased cleaning and disinfecting processes for all.
We will be serving breakfast individually packaged to registered guests from our front desk. Coffee and tea are available in our lobby area from 7:00 am to 10:00 am.
ARE THERE ANY FEES?
There is $20 per night hold on credit and debit cards for incidentals which is returned at check-out. Early check-ins on Fridays and Saturdays are charged $50. There is also our mandatory Daily Guest Amenity Package fee of $29.95 which includes breakfast, bike rentals, beach chair rentals and more!
WHAT IS YOUR CANCELLATION POLICY?
Reservations must be canceled 72 hours prior to arrival to avoid penalty unless otherwise specified as non-refundable.
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Check-in time begins at 4:00 p.m., and check out time is at 11:00 a.m.
WHAT IS YOUR HOUSEKEEPING POLICY?
In a mission to become more environmentally friendly, guest room bed linens are changed every fourth day of a guest’s stay. Daily housekeeping includes: replenishing towels and soap, cleaning floors, bathrooms, emptying trash, and making beds. We are happy to change linens daily upon guest request.
HOW DOES MOBILE CHECK-IN WORK?
Our mobile check-in is quick and easy. On the day of your arrival, you will receive an email with a link to access your personalized check-in form. Please make sure to complete the entire form including your vehicle information. Once you complete this form and sign to acknowledgement of our terms and conditions, click "Submit" and you're checked in! You'll be able to access your guest room at our check-in time, 4:00pm, unless you have confirmed early check-in.
WHO DO I CONTACT IF I'M HAVING TROUBLE WITH MY MOBILE CHECK-IN?
Please contact our Front Desk Agents at (904)277-2300 during opening hours if you are experiencing any issues with our mobile check-in process.
HOW DO I DOWNLOAD MY MOBILE KEY?
After you've checked in, you will receive a text message from OpenKey prompting you to download their app, available in the App Store and Google Play. When the app is installed, register your phone with the same number you provided with your reservation. Your mobile key will download upon activation.
HOW DO MOBILE KEYS WORK?
Once your key has been activated, the home screen will show your room number and a circle with an orange key icon. When near your door, touch the orange circle icon. Your phone will connect to the door module via Bluetooth. Your door is unlocked when the icon shows a green circle with a check mark. Once the green icon appears, you have 10 seconds to open your door. Please note, you must allow the app to access your Bluetooth and GPS connections to allow the mobile key to work properly.
WHO DO I CONTACT IF I'M HAVING TROUBLE WITH MY MOBILE KEY?
If you're having any issues with your mobile key, feel free to contact our Front Desk Agents during opening hours at (904)277-2300. Or, you can contact the OpenKey Customer Service directly from the OpenKey App menu.
IS YOUR PROPERTY HANDICAP ACCESSIBLE?
We have 5 dedicated ADA Standard King rooms with widened doors, wheelchair accessible bathroom with grab bars for the toilet and bathtub and wheelchair accessible sink/vanity. All ADA Standard King rooms are located on the first floor with 5 dedicated handicap parking spaces with ramp access to rooms. Our breakfast room, bar and lobby are all fully accessible. At this time, we do not offer roll in showers. Common area restrooms and front desk are not wheelchair accessible.
DO YOU HAVE PARKING ON-SITE?
Yes, we have FREE parking on-site with 5 dedicated handicap parking spaces with ramp access to rooms. Please contact us directly if you have an oversized vehicle.
DO YOU ALLOW PETS ON-SITE?
Pets are welcomed with a non refundable flat fee of $75 plus tax per pet per stay. If the stay is more than 15 nights the fee is $150 plus tax. Each pet must weigh less than 60 lbs, maximum 2 pets per room. A pet agreement must be signed at check in. Vaccinations must be available.
WHAT ARE THE POOL HOURS?
Pool and hot tub hours are from 8:00 am to 10:00 pm daily.
DO YOU ALLOW SMOKING?
We are 100% smoke-free. Smoking in a designated non-smoking area is subject to penalty.
WHAT IS YOUR FIRE ARM POLICY?
Open Carry weapons are not allowed on property.